LEGAL TERMS AND CONDITIONS OF USE OF WEBSITEThis website and the information contained on its pages is provided to the user by Jagged Horizons Ltd. The use of the site is conditional on the user accepting in their entirety and without modification, the terms and conditions contained herein. By using this website, the user indicates their agreement to all terms and conditions, and associated guidelines. Failure to accept the terms and conditions contained herein results in the user being unauthorised to access this site.
Commercial and personal limits
The content of the site, the presentation of the information and the programming of the website are the property of Jagged Horizons Ltd (and partners) and as such are protected against copying, distribution, modification, sale or reproduction whether for commercial or non-commercial gain, without the written agreement of Jagged Horizons Ltd. It is prohibited to knowingly make any excessive demands on the Jagged Horizons Ltd website structure.
Accuracy of information
The information contained within the pages of the website is as far as possible an honest representation of the tourism products detailed, including but without limitation accommodation, destinations, weather conditions (current and predicted) transport connections and snow-sports terrain and safety. Information includes text and images but can include other information. Information whether original content or that provided by a supplier working with Jagged Horizons Ltd, may be amended or deleted at any time. Any reported failure in the accuracy of this information will be examined and where appropriate amended or removed from the site. Jagged Horizons Ltd accepts no responsibility for the accuracy of the information contained within the site. It is incumbent on the user accessing the site to check locally the state and conditions of the tourism products that are outlined on the pages of this website and specifically take advice regarding safety.
The pages within this website contain numerous examples of copyrighted and trade marked content. The content within the website may be subject to additional copyrights and restrictions that suppliers to Jagged Horizons Ltd operate. The entire site is protected under law and any infringement will result in legal action being taken against the offender. Content is available for personal use so long as it does not infringe on copyright and trade mark ownership, however the use of the content of the site for distribution, sale or manipulation, whether for commercial or non-commercial gain, without the written approval of Jagged Horizons Ltd is strictly prohibited.
Online bookings refer to transactions and contract formulations that take place between the site user and the supplier of a tourism product. Jagged Horizons Ltd is not a supplier of services associated with a snow-sports holiday that includes but is not limited to tourism accommodation, transport, rentals or insurance. Jagged Horizons Ltd hosts these tourism products on the site in what is known as ‘affiliate partnership’. Whilst Jagged Horizons Ltd hosts the channel through which these products are bookable, it has no control or responsibility for these sales channels. Jagged Horizons Ltd expressly indicates that all transactions through these sales channels represent a contract between the provider of the sales channel and the site user who conducts the online transaction or contract. Issues related to, but not limited to technological failure, price, service provision and contractual obligations are solely issues between the site user and the provider of the tourism product or service and are explicitly governed by the terms and conditions that are operated by the provider of the sales channel that appears on this site. Jagged Horizons Ltd. expressly advises as a minimum that consumers using these sales channels ensure that the dates, prices, location and standard of the tourism products that they intend to purchase meet their expectations and requirements; Jagged Horizons Ltd. is unable to resolve contractual disputes between the end consumer and the tourism product supplier in the event of dispute between the parties
User generated content
The inclusion of user generated content is for the purpose of providing an alternative or complementary view on a product, location or service to that added by Jagged Horizons Ltd, the authors of this site. Jagged Horizons Ltd expressly indicates that inclusion of user generated content has no bearing on the validity or acceptance of the information or opinions expressed. Jagged Horizons Ltd will do its reasonable best to ensure that user generated content is reviewed before being published with information that is corrupt morally or factually, or submissions that are likely to cause offence being excluded from the site. In the event that a user finds reason to lodge a complaint against the content hosted on the site, then Jagged Horizons Ltd would encourage the site visitor to contact them via one of the online forms and Jagged Horizons Ltd will investigate the complaint.
Hypertext links take a site user out of a Jagged Horizons Ltd owned website. Jagged Horizons Ltd accepts no liability for any loss, damage or injury to feelings that result from the user accessing and experiencing the websites that are linked from this site. These links are supplied for reference only and Jagged Horizons Ltd in no way endorses the content (which is subject to continual change).
Purchase of tourism products / services
Any contract made with a tourism service provider that is featured on this site is exclusive to that service provider and the customer; Jagged Horizons Ltd in no way validates or guarantees the delivery of a tourism service and is in no way responsible for any contract that is entered into. Jagged Horizons Ltd makes no guarantee as to the accuracy of the information relating to a tourism service provider that is hosted on this site and expressly disclaims any responsibility for the information relating to a tourism service provider and any adverse outcomes that the use of this information might cause. In the event that the customer breaks the contract with the tourism service provider, again Jagged Horizons Ltd is in no way responsible for the financial, material or personal consequences that arise from that breach. Jagged Horizons Ltd expressly accepts no responsibility for any material or financial loss or any injury to feelings caused by a contract between a tourism product or service provider that has been featured on this site.
In the event of the user violating the law against a third party or breaching the terms and conditions mentioned in this document, the user agrees to indemnify Jagged Horizons Ltd staff and contractors against all financial penalties brought by a third party.
Accommodation Finder Service
The accommodation service finder is one that is offered by Jagged Horizons Ltd in order to facilitate a customer’s accommodation search in a specific destination. The information supplied by Jagged Horizons Ltd should be seen as information and should in no way be seen as a recommendation or reference as to the accommodation product that is offered. Jagged Horizons Ltd expressly disclaims all liability including but not limited to any financial or material loss or injury to feelings that the provision of information relating to certain accommodation suppliers might cause. All contracts entered into are exclusively between the accommodation supplier and the customer and a breach of contract by either aforementioned party will not in any way involve Jagged Horizons Ltd in dispute resolution or associated claims. Jagged Horizons Ltd will not charge the customer for this service but it is incumbent upon the customer to check the contract that they might enter into with the accommodation supplier (as a result of an accommodation search carried out by Jagged Horizons Ltd), since the contract that will be entered into will exclusively involve the two aforementioned parties and specifically exclude Jagged Horizons Ltd. Should accommodation be recommended and availability indicated, then this information is correct at the time of notification and is subject to the reliability of the information supplied to Jagged Horizons Ltd. Jagged Horizons Ltd expressly makes no assurance that this accommodation is guaranteed and until the time that the customer and the accommodation supplier enter into a contract, then a notification of accommodation availability and the nature of that accommodation by Jagged Horizons Ltd should under no circumstances be perceived as a contract for the accommodation between Jagged Horizons Ltd and the customer. Details of the accommodation included in any correspondence between Jagged Horizons Ltd and the customer are correct to the extent that the information supplied by Jagged Horizons Ltd fairly represents the accommodation product or service and Jagged Horizons Ltd expressly disclaims any responsibility for adverse outcomes that arise from the supply of this information. A customer should always check with the accommodation directly, issues including but not limited to location, price, facilities and duration of stay before they enter into the contract; any contract exists solely between the customer and the accommodation supplier. Any correspondence between Jagged Horizons Ltd and the customer in no circumstance acts as a contract for an accommodation service or product and should never be seen as one; the only binding contract is entered into between the accommodation supplier and the customer, the consequences of which is exclusive to the two parties.
Jagged Horizons Ltd reserves the right to change at any time the terms and conditions which govern the authorised use of this website. This agreement is governed by the laws of England and Wales and the user of the site hereby consents to the exclusive jurisdiction of the English courts in all matters of dispute in relation to and arising from the use of this website. All users of this website, for any purpose, are unauthorised in the event that they do not accept these terms and conditions in their entirety.
Skiing Austria is owned and operated by Jagged Horizons Ltd, registered office:
Jagged Horizons Ltd.
19 Guithavon Street,
Company registration number:6456454
TERMS AND CONDITIONS FOR ADVERTISERS
Jagged Horizons ltd. Terms and Conditions governing the Preferred Partner Marketing (PPM) and the Marketed Accommodation Partnership (MAP) programs.
From herein the term ‘Jagged Horizons website(s)’ refers to an online website or blog that is geographically relevant to the accommodation and which has been specified in the proposal for the MAP or PPM programs. ‘Advertising fund’ refers to the aggregation or total of all accommodation subscriptions for one particular resort.
Point 6.1 refers solely to the Preferred Partner Marketing (PPM) program. Points 2.1, 2.2, 2.5, 6.2 refer solely to the Marketed Accommodation Partnership (MAP) programs.
1.1. The following Terms and Conditions govern the reciprocal rights and obligations that exist between Jagged Horizons ltd. and the “Accommodation Suppliers” as part of MAP and PPM on Jagged Horizons websites. Accommodation suppliers referred to in this document are businesses who offer guest services to the site visitors of Jagged Horizons websites, advertising these services on the web based platforms as outlined in their MAP proposal. Accommodation suppliers can be represented by individuals acting on their behalf such as employees or contractors of any kind; full responsibility and liability, when it applies to the ‘accommodation’, as outlined in this document, applies in an identical manner to those undertaking information and material submissions on behalf of the accommodation. The term ‘Accommodation Listing’ refers to the hosting of advertising material related to the accommodation, for which the accommodation has subscribed to the MAP or PPM programs, and for which payment is made.
1.2. Where it states in this agreement “Jagged Horizons website”, this also refers to advertisements on other Jagged Horizons website listed in the MAP or PPM proposals.
2. Services Provided by Jagged Horizons ltd.
2.1. MAP subscription provides the subscribing business an ‘Accommodation Listing’ on the relevant Jagged Horizons websites for a duration of not less than one year from the time of the ‘Accommodation Listings’ are live on Jagged Horizons websites. In the event that there are advertising funds remaining unallocated after one year then the accommodation will remain on the relevant Jagged Horizons websites until those funds are exhausted. ‘Geographically relevant’ refers to the physical address of the accommodation unit and the resort information hosted on the Jagged Horizons websites. Jagged Horizons ltd. reserves the right to refuse a listing on the basis that the accommodation is not appropriate to the resort information on the Jagged Horizons website. Details of where the accommodation will be listed will appear on the individual contracts.
2.2 Jagged Horizons Ltd. are solely responsible for the distribution of the MAP advertising fund in any manner (including but not limited to) keyword selection, geographic distribution of adverts, budget distribution between the competing channels, keyword bid price, display advert content, landing pages, daily budgets or content / search channel variations. Jagged Horizons ltd. will manage budgets with the intention that the advertising fund be utilised for at least one year. In the event that the accommodation fund is un-allocated after this one year period then the accommodation listing will remain in place and the advertising fund will continue to finance the online advertising campaigns listed in the MAP proposal. Should the advertising fund be allocated / utilised in a period shorter than one year then the accommodation listing will remain on the Jagged Horizons websites until the one year period is complete; in this case the online advertising campaigns that were funded by the accommodation subscription to MAP will be paused until fresh subscriptions increase the advertising fund.
2.3. Jagged Horizons ltd. will carry out the initial set up and content entry of the Accommodation Listing on the relevant Jagged Horizons websites.
2.4. Confirmation that the property is 'live' on the Jagged Horizons websites will be made by email (if an email address is provided), or by post with a printed copy of the details. It is incumbent upon the accommodation to carefully check the content for accuracy and that it infringes no copyright regulations. It is the owner's responsibility to check the advertisement details carefully once prepared (including any requested changes once online) and to advise Jagged Horizons ltd. immediately of any errors. The accommodation supplier should ensure that the email supplied and hosted is valid and that emails sent out by Jagged Horizons ltd. servers are accepted by the accommodation suppliers email account. Jagged Horizons ltd. are unable to verify that an email has been received, whether to an accommodation suppliers inbox, slam folder or any other folder. Jagged Horizons ltd. expressly disclaims responsibility for the delivery of any emails sent to an accommodation suppliers email account. In the event that an accommodation supplier discovers that mail sent from a Jagged Horizons ltd. server is not delivered to an email account, then they should supply an alternative email address to receive Jagged Horizons ltd. distributed email or alternatively contact their ISP and take the necessary action to enable the successful delivery of Jagged Horizons ltd. emails.
2.5. Should an accommodation wish to have their url displayed on their MAP accommodation listings, they should first send a request to email@example.com where they will be provided a link to a Jagged Horizons Ltd. webpage which they must first host online on a page in the google cache before the accommodation url will be hosted on their MAP accommodation page. Jagged Horizons Ltd. reserves the right to refuse the hosting of a link to any accommodation or use the rel=nofollow command to accompany a link.
2.6. Minor changes to text may be made at any time throughout the year by email and these will be made free of charge.
3. Entry and Use of Content
3.1. Jagged Horizons ltd. reserves the right to determine and revise at any time, the layout, design and functionality of the Jagged Horizons websites including the pages where accommodation are visible to site visitors. Changes can be made to the entire content and functionality of the Jagged Horizons websites by Jagged Horizons ltd., without any consultation, to any parties. All advertising on the site, whether or not competitive in nature, is solely at the discretion of Jagged Horizons ltd.
3.2. Jagged Horizons ltd. reserves the right to amend material advertisers submit before publishing on the Jagged Horizons websites.
3.3. The property in an advertisement may not be substituted by another property during the course of the contract.
3.4. Jagged Horizons ltd. bears no responsibility for any image, submitted by the accommodation or individual acting for the accommodation, that appears on the Jagged Horizons websites, should they be deemed offensive. Jagged Horizons ltd. reserves the right to remove any pictures that are deemed offensive.
3.5. Jagged Horizons ltd. reserve the right to remove any advertisement following a complaint from a person who has rented an advertiser’s property which Jagged Horizons ltd. considers is justified. In this event no refunds will be given.
4.1. It is the accommodation suppliers responsibility to obtain permission to reproduce all photographic and other material used in their advertisements. By submitting the material to Jagged Horizons ltd. (text and images) the individual or accommodation accept complete responsibility for the ownership of this material and accept complete liability for any copyright or intellectual property right infringements that might arise from the information appearing on Jagged Horizons websites. In submitting material to Jagged Horizons ltd. for inclusion on Jagged Horizons websites, the accommodation or individual is responsible for the agreement and settlement of any contractual obligations with the owner or distributor of the material. Furthermore the individual or accommodation is responsible for ensuring accurate and appropriate copyright referencing on the images and / or text that is supplied to Jagged Horizons ltd. In supplying material (content or media) to Jagged Horizons for use on Jagged Horizons websites, the accommodation supplier, agent or individual representing the accommodation expressly warrants that the content or media complies with all appropriate copyright regulations and are furthermore aware of how and where the material is to be used on Jagged Horizons websites.
4.2. Jagged Horizons ltd. cannot be held responsible for any infringement of copyright laws resulting from material supplied and displayed on Jagged Horizons websites, by the accommodation or an individual acting on behalf of the accommodation, and the accommodation or individual indemnifies Jagged Horizons ltd. against any action brought for breach of copyright or other rights from the use of such material supplied by the accommodation or an individual acting on behalf on the accommodation.
4.3. Jagged Horizons ltd. retains the right of copyright over the advertisements placed on the Jagged Horizons Ltd. websites and when required, will be entitled to reproduce part or whole of any photographic material supplied by an individual or accommodation. Jagged Horizons ltd. permits the individual or accommodation to print and use the material for their own benefit.
5. Liability of Jagged Horizons ltd.
5.1. Jagged Horizons ltd. accepts no liability for the completeness or accuracy of any accommodation listing supplied by an individual or accommodation for display / hosting on Jagged Horizons Ltd. websites. The individual or accommodation supplier is wholly liable for any adverse outcomes resulting from the information they supplied and which was subsequently hosted on Jagged Horizons Ltd. websites.
5.2. Jagged Horizons ltd. does not warrant the accuracy of any content (text, images, pricing, availability) supplied by an accommodation that appears on Jagged Horizons Ltd. websites and hereby relinquishes any liability for any inaccuracies in or withholding of the information supplied to Jagged Horizons ltd. and the consequences of the use of this material by any agent whatsoever.
5.3. The accommodation accepts that the information that it supplies to Jagged Horizons ltd., to host on Jagged Horizons Ltd. websites is representative of the product or service that it offers to the consumer. Furthermore Jagged Horizons ltd. is in no way liable for any adverse consequences of the accommodation material failing to meet the standards or expectations of the consumer.
5.4. The accommodation accepts full responsibility for the provision of a service or product that generally meets the description that it supplied to Jagged Horizons ltd. and which is hosted on Jagged Horizons Ltd. websites. Jagged Horizons ltd. is in no way liable for any alleged or real failures to deliver on any contract made between the accommodation supplier and the consumer including, (but not limited to) the financial or regulatory inability of the accommodation business (or an individual connected with the business) to offer the service that was agreed to at the time of contract agreement between the accommodation and the customer.
5.5. Jagged Horizons ltd. accepts no responsibility for any contract disputes (whether ongoing, or concluded) between the accommodation supplier and customers of the accommodation and any legal action or costs that result from a contract dispute. The accommodation supplier or individual representing the accommodation accepts complete liability for any contractual disputes that arise from the advertising material that they have provided to Jagged Horizons ltd. Furthermore the accommodation or individual acting for the accommodation agree to fully compensate Jagged Horizons ltd. of any costs or financial penalties resulting from the hosting of the material supplied to Jagged Horizons ltd. (by the accommodation) on Jagged Horizons Ltd. websites.
5.6. Jagged Horizons ltd. offers no guarantee as to the access availability of the Jagged Horizons ltd. websites. Jagged Horizons ltd. will not be liable for any claims against it resulting from any adverse financial outcomes that result from the hosting of the accommodations’ advertising material (text and images) by Jagged Horizons ltd. and the use of Jagged Horizons Ltd. websites to access this material by either the accommodation or the customer.
5.7. The exact fee that is paid by the accommodation to use the services of Jagged Horizons ltd. and advertise on Jagged Horizons Ltd. websites, forms the limit of liability for Jagged Horizons ltd., should Jagged Horizons ltd. breach the terms and conditions of the contract.
5.8. Jagged Horizons ltd. reserves the right suspend access to Jagged Horizons Ltd. websites, for any reasonable length of time during periods of maintenance.
6. Contract Term and termination of contract
6.1. The PPM contract is for period of 12 months, starting from the date of contract signature.
6.2. The MAP program guarantees a minimum 12 month display on Jagged Horizons ltd. websites although the duration of the online advertising funded by the advertising fund is subject to variation as detailed in point 2.2.
6.3. An email inviting renewal of your advertisement, together with a renewal invoice, will be sent to you the month prior to the month your advertisement is due to expire.
6.4. Incumbent establishments who have an accommodation listing advertisement on Jagged Horizons Ltd. websites will be offered first refusal on renewal/continuation of the service until the date set by the renewal invoice. After this date, if payment has not been received, they may be replaced by another advertiser.
6.5. If advertisers wish to have their advertisement removed from the Jagged Horizons Ltd. websites before the end of their subscription period this will be done within 14 days of written but no refunds will be issued.
7. Payment terms
7.1. Inclusion on Jagged Horizons Ltd. websites is dependant on cleared funds being received by Jagged Horizons ltd. within 14 days of the advertisement appearing. If cleared funds are not received by Jagged Horizons ltd. in that time, Jagged Horizons ltd. reserve the right to remove the advertisement without notice.
8. Governing Law
8.1. This agreement will be governed by the Laws of England and Wales and the parties submit to the exclusive jurisdiction of the English court.
9.1. Rates, Terms and Conditions and website material are subject to change without notice.
9.2. If any part of these Terms and Conditions is found by a court to be unenforceable or invalid the remainder are unaffected.
10. Jagged Horizons Ltd. is a UK registered limited liability company, registered office: Colne House, 19 Guithavon Street, Witham, Essex, CM8 1BL, UK and company registration number: 6456454.
TERMS AND CONDITIONS FOR SKI HOLIDAY EXTRAS
These following terms govern the purchase of ‘ski holidays extras’. ‘Ski holidays extras’ refer to services including (but not limited to) ski hire, ski insurance, ski lift passes, resort transfers and ski lessons. The terms cover the acquisition of ski hire extras whether booked online or organised by Jagged Horizons ltd. staff. Jagged Horizons ltd. expressly advises that individuals take out comprehensive travel insurance that can covers their travel arrangements, personal belongings, health and liability to third parties. It is a condition of booking ski holiday extras through Jagged Horizons ltd. that the individual is in possession of adequate insurance and by making the booking of these products online or by instructing Jagged Horizons ltd. to organise these constituent elements, the individual is thereby indicating that they are in possession of appropriate insurance cover. Winter sports holidays come with a high degree of risk and involve interaction with a number of suppliers whose actions and services can add to this risk - comprehensive insurance is highly advisable. Individuals purchasing ski holiday extras should assume that no insurance coverage is offered at the time of purchase. Individuals must accept that the terms of conditions in operation will be those of the product or service supplier and they will be subject to these presiding terms. Any claims made by an individual against a product or service provider must be made directly to that product or service provider. In purchasing these ski holiday extras the individual agrees to indemnify Jagged Horizons ltd. against any claims made by the individual resulting from the purchase or consumption of a product or service. The claims can include (but are not limited to) injury, incapacity, disability and death as well as claims against the individual by third parties, monetary loss and injury to feelings. Similarly Jagged Horizons ltd. is in no way responsible for any claims made by suppliers of these ski extras products and services against individuals for events including (but not limited to) cancellation, no show, loss or damage - individuals accept that they are solely responsible for settling any claims that might be brought against them as a result of their actions by the supplier. By acting in an intermediary capacity and offering ski holiday extra products for purchase online, Jagged Horizons ltd. expressly makes no guarantee as to the delivery, integrity, reliability or safety of these products and services.
Ski hire is governed by the terms and conditions of the shop or its parent company. Ski and snowboard sets that are advertised or booked may at the time of collection not be available - in these cases the supplier is obliged to offer a commensurate product / set of products. Any damage, loss, theft, late return of the equipment or any other non-specified event which results in the ski hire company seeking financial compensation will be the sole liability of the individual hiring the equipment. Individuals should be aware that many ski hire shops offer travel insurance and / or additional ski insurance that specifically relates to the loss or damage of equipment and Jagged Horizons ltd. strongly advises that individuals consider this additional cover. Jagged Horizons ltd. accepts no liability for any adverse outcomes to both the individual and third parties (including but not limited to physical and financial) from the use of the rented equipment and the services of the renting shop.
Ski lift passes
Ski lifts passes are governed by terms and conditions of carriage by the issuing ski lift company. Generally terms and conditions relate to misuse of tickets, refunds and operation of the lift system. Individuals should familiarise themselves with the terms and conditions operated by the lift company. Refunds and other claims by an individual must be made directly to the service provider. Jagged Horizons ltd. is in no way liable for any financial, physical or material loss resulting from the purchase and consumption of these products or services.
Jagged Horizons ltd. undertake reasonable efforts to ensure that the transfer companies are authorised to conduct multi-passenger transfers. It is incumbent upon the individual to satisfy themselves that the transfer company is able to fulfil its service obligation. Jagged Horizons ltd. accepts no liability whatsoever for losses incurred due to (but not limited to) missed travel connections, lost or damaged property or personal injury. Comprehensive travel insurance is expressly recommended to cover all eventualities that may arise for the use of a transfer service.
As with our other terms and conditions, these are governed by the Laws of England and Wales and the parties submit to the exclusive jurisdiction of the English court.
TERMS AND CONDITIONS FOR SUPPLIERS
Suppliers of activities including (but not limited to) sports, recreation and entertainment both on and off the snow must have valid insurance to cover their liabilities for activities. In acting as an intermediary between the client and the supplier, Jagged Horizons ltd. accepts no responsibility for claims made against the supplier. It is the responsibility of the supplier to inform Jagged Horizons ltd. (and to not enter into a supply contract) should the supplier lack insurance cover that is sufficiently comprehensive to cover all potential claims against the supplier by a client / or clients.
By entering into an agreement to provide activities / entertainment then the supplier confirms that they have taken all reasonable precautions to mitigate risk. This risk mitigation should include (but is not limited to) assessment of prevailing weather and associated conditions. The supplier agrees to make advice and recommendations directly to clients and where necessary to prevent access to activities that are deemed to put clients at a heightened level of risk than would normally be the case. Where necessary the supplier should check any equipment that clients use in order to establish the safety of these elements. Safety briefings to clients should be provided by the supplier in order to mitigate risk.
Suppliers who have claims against clients for (but not limited to) damage to or loss of equipment or property and in the event of contractual breach by the client such as no-show, agree to indemnify Jagged Horizons ltd. against any claims that the supplier would make against the client / clients.
As with our other terms and conditions, these are governed by the Laws of England and Wales and the parties submit to the exclusive jurisdiction of the English court.